Delivery & Returns
We offer free shipping for orders starting at € 200 (or $200/£200).
How long does delivery take?
Orders are usually dispatched within 1-2 working days after payment. Within the EU, shipments are sent with DHL (track & trace); international orders are shipped with DHL Express (track & trace).
In most cases, DHL Express delivery is also available as an optional upgrade.
Typical delivery times:
- Belgium: 2 working days
- France: 2-3 working days
- Germany: 2-3 working days
- Netherlands: 1 working day
- UK: 1-2 working days
- USA & Canada: 2-3 working days
- Other countries: shown at checkout
Shipping costs depend on destination and order weight. We do not charge extra for packaging and handling.
Taxes & duties
Within the European Union, VAT is included in your order total. Outside the EU, our prices are DDU (Delivery Duty Unpaid), which means local taxes, duties, and fees may be charged upon delivery, depending on your country’s regulations. Some countries apply a tax-free threshold (for example, GBP 135 in the UK or AUD 900 in Australia).
If, for any reason, you choose not to pay local taxes or duties, your order may be returned to Jansen Holland or destroyed by customs. In such cases, we will be required to deduct any related costs from your refund. Thank you for your comprehension.
Returns
You may return goods within 14 days of receipt. Please email customerservice@jansenholland.com
with your reason for return and whether you would prefer an exchange or a refund, then send the goods to the following address:
Return address:
Jansenholland.com
Engelseweg 227
5705 AE Helmond
Netherlands
