Shipments and Returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via DHL with tracking and drop-off without signature. If you prefer delivery by DHL-Express for extra fast delivery in Europe, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Keep in mind Jansenholland.com is not responsible for any local duties. Jansen Holland has a notification within the checkout. You will be notified when your shipment is going abroad the EU to inform you that you have to be aware of the local duties. When you confirm payment you confirm our terms and conditions and you confirm that you have seen the notification. However this notification is a service of Jansenholland and not a restricted need. If for some reason you do not accept to pay any local duties, your order will be destroyed or returned to Jansen Holland. Any cost that occurs for the destroyment or return of your order will be deducted from your refund.

The Incoterms used internationally are EX WORKS or Delivery Duty Unpaid (EXW, DDU)

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. In most cases we cannot to group two distinct orders placed separately. However, shipping fees will apply than to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. International packages are sealed in white postagebags or in boxes with black foil to protect the box of any liquids like rain.

Boxes are amply sized and your items are well-protected.